These GTCs take effect for any order that is actually confirmed by Stripe or PayPal. An unconfigured payment method remains unavailable and does not generate any fictitious orders.
Seller and scope
Sales are proposed under the brand name Petfood Community by MAKEERS, Single-member simplified share company (SASU) with share capital of 500 €, Siren 920 046 943, head office 12 allée de Charrière, 69570 Dardilly, FranceThese Terms of Reference apply to orders for dog and cat products placed by a major consumer and delivered in France in the areas proposed at the time of payment.
Products and availability
Each product page shows the product’s essential characteristics, ingredients, packaging, price and availability. Customers must check that the product is suitable for their animal. Photographs illustrate the product but do not replace the information on its packaging. If a product becomes unavailable after an order is placed, the customer is notified and the relevant amount is refunded.
Prices
Prices are shown in euros, including all taxes. Delivery costs are displayed separately before validation. The price payable is the one summarized at the time of the order.
Command
The customer selects his items, checks his basket, gives details and address, chooses his method of payment and accepts the CGVs. Before payment, a summary can correct errors. The order becomes final after acceptance of the payment and sends a confirmation on a durable medium.
Petfood Community may refuse an order that is manifestly abnormal, fraudulent or related to a previous payment dispute, without prejudice to the rights of the consumer.
Payment:
The payment is offered by credit card via Stripe and PayPal, including split payment when PayPal offers it to the eligible customer. Full credit card data are not stored by Petfood Community. Any payment facility remains subject to the terms of the chosen provider.
Delivery
Orders are delivered in metropolitan France, including Corsica. Overseas departments and regions, overseas communities and other countries are not yet served by the French shop.
For standard delivery, shipping costs 5,99 € when the VAT-inclusive product subtotal before the Club discount is less than 29 €, 4,99 € from 29 € up to less than 59 €, and is free from 59 €. A VAT-inclusive surcharge of 21,90 € applies to Corsica for postcodes beginning with 20. The applicable amount is shown before payment.
Preparation and dispatch are handled by logistics partner ASD – The Walking Dogs. Parcels weighing from 1 to 16 kg are handed over to Colissimo, while parcels over 16 kg are handed over to GLS Home Delivery, subject to the actual shipment characteristics. Indicative carrier transit times are 48 hours for Colissimo and 48 to 72 hours for GLS, excluding weekends and public holidays; preparation time is additional. In all cases, delivery takes place no later than ten working days after payment confirmation. An order may be shipped in several parcels at no extra cost. A tracking link or number is sent as soon as it becomes available.
The customer must promptly report any missing or damaged packages and keep the package, labels and lot number. Detailed rules are available on the page Delivery & Returns.
Right of withdrawal
The customer has 14 calendar days, starting on the day after receiving the goods, to give notice of the decision to withdraw without having to provide a reason. The customer must then return the products no later than 14 days after giving notice. The customer bears the direct return costs unless the wrong product was delivered or the product is non-compliant.
The legal exceptions apply, in particular, to goods which are likely to deteriorate rapidly and to goods which are sealed and which cannot be returned for reasons of hygiene or health protection, and this exception is not automatically applied to any animal feed: it is assessed according to the nature and actual state of the product.
The withdrawal may be notified via the electronic form The refund includes the initial standard price and delivery costs. It takes place no later than 14 days after the notification, but may be postponed until the goods are recovered or proof of dispatch is received.
Legal guarantees
Consumers benefit from the statutory guarantee of conformity and the guarantee against hidden defects under the conditions set out in the French Consumer Code and Civil Code. In the event of non-conformity, the consumer may request that the product be brought into conformity or replaced or, where permitted by law, seek a price reduction or termination of the contract. These guarantees apply independently of any commercial warranty.
Club Petfood Community
The creation of a Club profile is free. When a member is logged in and ordered with the address of his account, a discount of 5 % is applied to the products before the delivery costs. A point is credited per whole euro actually paid on the products, out of delivery, after confirmation of the payment. Points withdrawn when a refund is made cannot lead to a negative balance.
The terms of conversion of points to gifts, gifts or discounts will be displayed in the Club area before they are opened. The member may request the closure of his profile at any time.
Personal data
The data required for an order is processed to enter into and perform the contract, arrange delivery, manage guarantees and comply with accounting obligations. Details of the processing operations and your rights are set out in the Privacy Policy.
Claims and mediation
Any claim must first be addressed to bonjour@petfoodcommunity.com The request must specify the customer's identity, the order reference and the difficulty encountered.
If the answer does not satisfy him or if he does not reply, the consumer may enter the answer free of charge. Justice Conciliators Consumer Mediation Centre (CM2C), 49 rue de Ponthieu, 75008 Paris, by means of the online referral form or in the manner indicated by the mediator.
Applicable law
The contract is subject to French law, without depriving the consumer of the more protective mandatory provisions which he enjoys. If he fails to reach an amicable agreement or mediation, the consumer may refer the matter to the territorially competent court in accordance with the applicable rules.